Noticeboard

CORONAVIRUS

All consultations will at first be carried out by telephone by one of our GPs or Nurse practitioners.  This is to ensure we are keeping both our patients and staff safe.  If once you have spoke to a GP or Nurse Practitioner they need to see you for a face to face consultation, they will give you a time to attend the practice.  Due to the fact we have quite a small reception area we need to ensure we have enough space between patients to follow the government social distancing advice. This is also the reason our front door is currently locked.   We are required to comply with the social distancing guidelines which means after measuring the appropriate distance between the seats we can get 6 people in the waiting room downstairs and 4 upstairs.   We are testing the temperature of all staff and patients when they arrive at the practice and we are asking all patients attending to wear a face covering.  Our phone lines are exceptionally busy and we ask that if you have access to the internet you please complete an eConsult.  This comes directly to us and we will contact you within 48hrs.  Any eConsults left for us between 4pm on Friday and 8am on Monday will be dealt with on Monday.  

We have extra staff where possible answering the phones and are doing our best to answer them as quickly as possible.  

We thank all our patients for their continued support in this unprecedented time. 

HANDS  --  FACE  --  SPACE 


The advice for everyone is to follow this guidance.

  1. The most common symptoms of COVID-19 are recent onset of a new continuous cough or a high temperature or a loss of, or change in, normal sense of taste or smell (anosmia).

  2. If you develop these symptoms, however mild, or you have received a positive coronavirus (COVID-19) test result, then you should immediately self-isolate stay at home for at least 10 days from when your symptoms started. If you live with others, all other household members who remain well must stay at home and not leave the house for 14 days. See the stay at home guidance for further information.

  3. You do not need to call NHS 111 to go into self-isolation. If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 10 days, then use the NHS 111 online service. If you have do not have internet access, you should call NHS 111. For a medical emergency dial 999

  4. If you have any symptoms of COVID-19, you should arrange a test by visiting NHS.UK, or contact 119 via telephone if you do not have internet access.

  5. Wash your hands more often than usual, for 20 seconds using soap and water or hand sanitiser, particularly after coughing, sneezing and blowing your nose, before you eat or handle food, or when you get to work or arrive home

  6. Cover your mouth and nose with disposable tissues when you cough or sneeze. If you do not have a tissue, sneeze into the crook of your elbow, not into your hand. Dispose of tissues into a disposable rubbish bag and immediately wash your hands with soap and water for 20 seconds or use hand sanitiser.

  7. You must wear a face covering by law in some public places unless you have a face covering exemption because of your age, health or another condition. You are also strongly encouraged to wear a face covering in other enclosed public spaces where social distancing may be difficult and where you come into contact with people you do not normally meet. Social distancing, hand washing and covering coughs and sneezes, remain the most important measures to prevent the spread of COVID-19. Face coverings do not replace these. See the staying safe outside your home guidance, and you can find guidance on how to wear and make a cloth face covering.

  8. Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.

At the current time and based on our understanding of what is known so far, COVID-19 can make anyone seriously ill, but for some people the risk is higher. You can find more information on higher risk groups on NHS.UK. As more information emerges, recommendations may change.

COVID-19 updates and information in British Sign Language can be accessed on SignHealth’s website.


As before, you must still:

  • stay at least two metres (three steps) away from anyone you don't live with/outside of your support bubble when outside your home
  • wash your hands with soap and water often, for at least 20 seconds
  • use hand sanitizer gel if soap and water are unavailable
  • wash your hands as soon as you get home
  • cover your nose and mouth with a tissue or your sleeve (not your hands!) when you cough or sneeze
  • put used tissues in the bins immediately and wash your hands afterwards 
  • wear a something that covers your nose and mouth when it's hard to keep away from people, such as in the shops or on public transport

DO NOT GO TO YOUR GP SURGERY, HOSPITAL OR PHARMACY IF YOU HAVE SYMPTOMS OF CORONAVIRUS.

FOR MORE INFORMATION PLEASE SEE OUR PAGE ON CORONAVIRUS GUIDANCE

FLU VACCINATIONS FOR OVER 65 NOW AVAILABLE ONLINE - PLEASE LOG IN TO SEE THE AVAILABLE SLOTS 

ROUTINE ONLINE APPOINTMENT BOOKING UNAVAILABLE - 

AS PART OF THEIR CORONAVIRUS PREPARATION GUIDANCE, PUBLIC HEALTH ENGLAND HAVE RECOMMENDED THAT ALL PRACTICES TEMPORARILY DISABLE ONLINE BOOKING OF APPOINTMENTS SO THEY CAN BE TRIAGED

WE APOLOGISE FOR ANY INCONVENIENCE


PLEASE USE eCONSULT TO REQUEST AN APPOINTMENT INSTEAD

If you have booked a telephone appointment, please ignore the time displayed on SystmOnline. The GP will call you that day, prioritising urgent calls first, but not at the time displayed. We cannot prevent telephone appointments from showing on SystmOnline.

Appointments

GP and Nurse Appointments

GP appointments are scheduled at ten minute intervals. If you have more than one topic that you wish to discuss with the doctor you may be asked to make a separate appointment, as unfortunately the GP may simply not have sufficient time without causing their clinic running behind.

We do also ask that all patients attend on time for their appointment. Whilst we appreciate that sometimes the doctor may run late in their schedule, that is not to say patients should deliberately attend late; it simply means that a patient before you has clinically required more time for the doctor to deal with their problem.

If a doctor is running behind, please appreciate that it is not the receptionists' duty to monitor the doctors' schedules. It is understandable that you may wish to enquire as to how late your doctor is running, but please do not take out your frustration on reception staff, and do not ask them to message the doctor to ask how long they will be.

We would be grateful if you could bear this in mind if you do experience a delay.

Although nurse appointments are slightly longer at fifteen minute intervals, we do also ask that patients afford the nurses the same courtesy as detailed above.

How to Book an Appointment

To make an appointment, please use eConsult. You can also book appointments online (please see the ‘online services’ section).

Please bear with us as we try to move appointment booking away from telephone booking as much as possible, in line with other GP practices. This will both ensure appropriate appointments are booked for your needs, and reduce telephone waiting times.


Urgent Appointments

In urgent cases we try to offer same-day appointments. It is helpful if patients use eConsult to provide as much information as possible. Please request before 09:30.

Doctors will speak to patients on the telephone initially, but will call in order of priority. If you opt to telephone us initially, our receptionists are asked to provide the doctors with an as much information as possible about each problem. Please note that if you do not provide such information the doctor will only be able to call you once they have triaged the patients who left messages (if you are uncomfortable doing this, you will likely find eConsult a better option).

If you want to speak to reception, please select option 1 and a receptionist will take a message and contact details. This applies to both surgeries.

The New Surgery is open from 08.00 -18.30 Monday to Friday.

We have an extended-hours surgery on Saturday mornings from 08.30 - 12.30.

Any emergency requests during extended-hours surgeries will be diverted to the out-of-hours service.

Doctor Rotas

Some of our doctors are part-time. The days our doctors work are listed below:

GP’s on duty each day

MORNING

 

 

AFTERNOON

MONDAY

 

 

 

 

Brambles

Dr Guniyangodage

Dr Rustgi

Dr Sattar

Dr. Yasin 

 

Dr Goonetilleke

 

 

Dr Guniyangodage

Dr Rustgi

Dr Sattar

Dr Naeem

 

Dr Goonetilleke

TUESDAY

 

 

 

 

Brambles

Dr Naeem

Dr Guniyangodage

Dr Sattar

 

Dr Goonetilleke

Dr Sattar

 

 

Dr Naeem

Dr Rustgi 

 

 


Dr Gonnetilleke

WEDNESDAY

 

 

 

 

 

 

Brambles

Dr Naeem

Dr Guniyangodage

Dr Burgess

Dr Rustgi

Dr Sattar 



CLOSED

 

 

Dr Guniyangodage

Dr Burgess

Dr Rustgi     

Dr Sattar




CLOSED

THURSDAY

 

 

 

 

 

Brambles

Dr Guniyangodage

Dr Burgess

Dr Yasin

Dr Rustgi 

 

Dr Naeem

Dr Goonetilleke

 

 

Dr Burgess

Dr Yasin

 

 

 


Dr Goonetilleke

FRIDAY

 

 

 

  

Brambles

Dr Burgess

Dr Rustgi

Dr Goonetilleke

 

 

CLOSED

 

 

Dr Burgess

Dr Goonetilleke

 

 

 

CLOSED

SATURDAY             

 

Brambles

1 GP and 1 nurse on rotation


CLOSED

 

CLOSED                                                   

CLOSED

Our telephone lines are usually extraordinarily busy between 08:00 and 10:00. For future appointments you may wish to telephone during the afternoon when lines are less busy. Calls are answered in rotation. Please stay on the line, and your call will be answered by a member of the reception team as soon as they are available. Please be aware that our receptionists juggle a multitude of duties, and some queries are more involved than others.

Please arrive promptly for your appointment. Patients arriving more than 10 minutes late may be asked to rebook at their doctor's discretion. Please do remember to cancel your appointment if you no longer need it, or you cannot keep it. These appointments may then be offered to another patient who may need to be seen urgently. You may now do this via our on line booking appointments service (please see the ‘online services’ section of the practice website).

 
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