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Latest News

New GP: Dr. Rustgi

Dr. Rustgi has now joined the practice and will take on Dr. Hossain's list. We're sure you will join us in making her feel welcome.

Flu Jabs

We are now booking flu jab appointments.  Call to book on 01277 218393 or come to reception.

Dr. Sayidmasuthu

Dr. Sayidmasuthu has sadly now left the practice, and we wish her well for the future.

Please check back in the coming weeks for news of her replacement.

Cancelling Appointments by Text

If you want to cancel an appointment by text, simply reply to your text reminder with 'cancel', and the system will automatically cancel it.

Please note: if you reply with anything other than 'cancel' the system will not recognise it and it won't work.

Time to Learn

Every first Tuesday of the month* all practices in the area close at 13:00 for staff training.

Please see the Time to Learn page for the dates for this year.

**NEW** GP Extended Access HUB now open.

Please see our opening times page for more information.

New General Data Protection Regulations (GDPR)

Please see privacy notice

Ear Irrigation No Longer Available

Please be advised that ear irrigation is not a service provided by the NHS, and it is unfortunately no longer feasible to offer it at this practice.

Should you require this service, you would need to arrange it privately.

10 Insider Tips

We bet you didn't know these facts about your GP! 10 insider tips

Missed Appointments

140 MISSED APPOINTMENTS PER MONTH!

Appointment waiting times are currently 20 working days to see a doctor for routine appointments (that’s 4 weeks!), possibly longer so see the GP of your choice. Many patients complain about having to wait this long to see a doctor, and justifiably so, but these delays can be dramatically reduced if patients just cancel any appointments they later find they do not need so they can be freed up for other patients.

On average there are 140 missed opportunities a month for other patients to see a doctor! That’s around 32 per week, and 4 per day! If we don’t address this, it will be 2,160 missed appointments a year - every year!

You can now cancel your appointment by replying CANCEL to your text message reminder - not a full sentence please, as the system will not recognise it. To sign up for SMS reminders please speak to a member of our reception team. Alternatively, you can still call to cancel your appointment please call 01277 218393 and choose option 6.

 

Minor Injuries Unit

The Minor Injuries Unit at Orsett Hospital is open Monday - Sunday from 10:00 – 20:00.

Patients are encouraged to use this service instead of A&E for minor injuries.

Click here to read more about this service.

Bank Holiday Opening Times

We will be closed on the following Bank Holidays:

Friday 19th April 2019

Monday 22nd April 2019

Monday 6th May 2019

Monday 27th May 2019

Monday 26th August 2019

Wednesday 25th December 2019

Thursday 26th December 2019

Thursday 1st January 2020

Normal opening hours will resume at 8.00 am on the following day after a bank holiday closure.

Time to Learn Training afternoons

The surgery will be closed from 1pm on the following Tuesday afternoons for practice training.

Tuesday 2nd April 2019

Tuesday 14th May 2019

Tuesday 4th June 2019

Tuesday 2nd July 2019

Tuesday 3rd September 2019

Tuesday 1st October 2019

Tuesday 3rd December 2019

Normal opening hours will resume at 8.00 am on the following day.

 

When We Are Closed

If you need urgent medical advice when the surgery is closed please contact the South Essex NHS 111 service directly by dialling 111. The call is free of charge.

Alternatively you may still contact the surgeries (New Surgery on 01277 218393. Brambles Surgery on 01277 215738) and your call will be automatically re-routed to the NHS 111 service directly, however the call will be charged.

The South Essex NHS 111 service provides urgent medical care when the practice is closed between 18:30 and 08:00 weekdays as well as weekends. Please note that although the surgery is open on Saturday mornings, this is via an extended hours enhanced service contract with the National Commissioning Board and the practice is contracted to provide pre-bookable appointments only. All requests for urgent medical attention that cannot wait for the surgery to open must be directed to the NHS 111 service as stated above, or accessed by calling the practice on 01277 218393.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Health News from the BBC and the NHS

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