Cancelling Appointments by Text
If you want to cancel an appointment by text, simply reply to your text reminder with 'cancel', and the system will automatically cancel it.
Please note: if you reply with anything other than 'cancel' the system will not recognise it and it won't work.
We are aware of some telephone issues and are working with the telephone company to rectify this as soon as possible. We apologise for any inconvenience caused.
Time to Learn
Every first Tuesday of the month* all practices in the area close at 13:00 for staff training.
Please see the Time to Learn page for the dates for this year.
**NEW** GP Extended Access HUB now open.
Please see our opening times page for more information.
New General Data Protection Regulations (GDPR)
Please see privacy notice
Ear Irrigation No Longer Available
Please be advised that ear irrigation is not a service provided by the NHS, and it is unfortunately no longer feasible to offer it at this practice.
Should you require this service, you would need to arrange it privately.
SystmOnline Password Resets
Going forward, we will not be dealing with SystmOnline password reset requests by telephone, as they contribute to excessive telephone demand, and is a potentially less secure method. Patients wishing to reset their password will now need to come to the front desk with photo ID, as with existing protocol for patients newly registering for the service.
We apologise for any inconvenience, and thank you for your co-operation.
(Please also be aware that we already DO NOT take prescription requests over the phone for this reason, and because of the potential for errors.)
10 Insider Tips
We bet you didn't know these facts about your GP! 10 insider tips
140 MISSED APPOINTMENTS PER MONTH!
Appointment waiting times are currently 20 working days to see a doctor for routine appointments (that’s 4 weeks!), possibly longer so see the GP of your choice. Many patients complain about having to wait this long to see a doctor, and justifiably so, but these delays can be dramatically reduced if patients just cancel any appointments they later find they do not need so they can be freed up for other patients.
On average there are 140 missed opportunities a month for other patients to see a doctor! That’s around 32 per week, and 4 per day! If we don’t address this, it will be 2,160 missed appointments a year - every year!
You can now cancel your appointment by replying CANCEL to your text message reminder - not a full sentence please, as the system will not recognise it. To sign up for SMS reminders please speak to a member of our reception team. Alternatively, you can still call to cancel your appointment please call 01277 218393 and choose option 6.
Minor Injuries Unit
The Minor Injuries Unit at Orsett Hospital is open Monday - Sunday from 10:00 – 20:00.
Patients are encouraged to use this service instead of A&E for minor injuries.
Click here to read more about this service.
Bank Holiday Opening Times
We will be closed on the following Bank Holidays:
Friday 19th April 2019
Monday 22nd April 2019
Monday 6th May 2019
Monday 27th May 2019
Monday 26th August 2019
Wednesday 25th December 2019
Thursday 26th December 2019
Thursday 1st January 2020
Normal opening hours will resume at 8.00 am on the following day after a bank holiday closure.
Time to Learn Training afternoons
The surgery will be closed from 1pm on the following Tuesday afternoons for practice training.
Tuesday 2nd April 2019
Tuesday 14th May 2019
Tuesday 4th June 2019
Tuesday 2nd July 2019
Tuesday 3rd September 2019
Tuesday 1st October 2019
Tuesday 3rd December 2019
Normal opening hours will resume at 8.00 am on the following day.
When We Are Closed
If you need urgent medical advice when the surgery is closed please contact the South Essex NHS 111 service directly by dialling 111. The call is free of charge.
Alternatively you may still contact the surgeries (New Surgery on 01277 218393. Brambles Surgery on 01277 215738) and your call will be automatically re-routed to the NHS 111 service directly, however the call will be charged.
The South Essex NHS 111 service provides urgent medical care when the practice is closed between 18:30 and 08:00 weekdays as well as weekends. Please note that although the surgery is open on Saturday mornings, this is via an extended hours enhanced service contract with the National Commissioning Board and the practice is contracted to provide pre-bookable appointments only. All requests for urgent medical attention that cannot wait for the surgery to open must be directed to the NHS 111 service as stated above, or accessed by calling the practice on 01277 218393.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.