Cancel an Appointment
You can cancel your appointment online by clicking here.
NEW! You can now cancel an appointment by text. Ask a receptionist to record your consent to receiving text messages and you will receive a text reminder the day before any appointment containing the cancellation text number. Simply reply 'CANCEL'* and the system will automatically cancel your appointment.**
Alternatively please call 01277 218393 and press option 6.
*Please text only 'CANCEL' or 'Cancel' - any longer messages (we frequently receive responses containing apologies and reasons for cancellations) will not be recognized by the system and therefore won't be cancelled, making it appear for all intents and purposes that you have failed to attend.
**The system requires some time to act. Please note that if a cancellation text is sent less than two hours before your appointment it may not be automatically cancelled in time. It is advised that you always cancel as soon as you know you cannot make an appointment.