Mrs Debbie Elam MIHM - AMSPAR (Dip)

RECEPTION TEAM

We have 10 receptionists who are all trained to help you. They are your link with the rest of the practice. They may need to ask you questions so that they can help you in the most appropriate way. The more information you are able to give them the better they will be able to assist you. They are able to answer many of your questions on how to see or speak to your doctor, queries on repeat prescriptions, and have access to information so that they can help you. However, please remember that they cannot answer any questions about your medical care, nor can they deal with everything at once. It can be very busy at times, so please be patient. Anything you tell them will be treated in absolute confidence. The rules of confidentiality apply equally to all practice staff.

ADMINISTRATIVE TEAM

There are 11 administrative and secretarial staff who work mainly behind the scenes to ensure the smooth running of the practice. They answer the telephone, deal with the post, send referral letters to hospitals, organise and carry out all the clerical work of the practice, do the computer work to keep patients' records up to date and print out the repeat prescriptions ready for signing by the doctor.